Free delivery for mainland France. For the rest of the world: from 100 € of purchase.

RETURNS AND EXCHANGES POLICY

RETURNS

1/ There is a 14 day return policy. Returns must be dispatched within 14 days of receipt, except for personalized items, items purchased on promotion or with a coupon, and items made to order especially for you. Personalized items include parts modified to your liking or in your colors and are non-refundable. 
Please let us know if you will return an item within 7 days of receiving it.
2/ The return address is:
           Katya Mateeva
           11, rue Alexandre Fréminet
           55270 Montfaucon d'Argonne
    France

3/ Items sold together must be returned together.
4/ Items must be new, unchanged, still in their original packaging with tags and unworn. We strictly adhere to this policy!
5/ We reserve the right to assess up to a 15% re-stocking fee on all returns. If items are returned as sent, these charges are waived at our discretion. A 50% re-stocking fee will be charged if items are returned not in their original packaging and without tags. Used items will not be accepted.
6/ The buyer is responsible for the transport costs for the return of the goods. The original paid shipping will not be refunded.
7/ Items cannot be returned in ANY type of packaging due to possible damage during shipment. You must use appropriate packaging material. If the returned item is damaged due to shipping in an inappropriate container, your return will not be processed.
8/ Please include a copy of the order form with your return.
9/ Please allow 2-5 business days after receiving your return for the refund process. Also be aware that some credit card companies allow up to 10 business days to issue a refund once it has been made, which is not under my control. This also applies to canceled orders.
10 / Personalized orders are not refundable: personalized jewelry, personalized headdresses, special accessory colors.

EXCHANGES

1 / Notify us that you wish to exchange an item by contacting us within 7 days of receipt of goods. 
2 / Please give us your order number, the item you are exchanging and if possible the item you wish to exchange. 
3 / Items sold in sets must be exchanged in sets.
4/ The articles must be new, unchanged, always in their original packaging with labels and unworn.
5 / Upon receipt of the item to be exchanged, you will receive a reduction code for the value of your item excluding the shipping costs applied. This code is valid throughout the store and has a limited duration of 15 days.
6 / If you are in a hurry, just follow the instructions below: let me know you want an exchange, but go ahead and buy the item you want instead and return the item you don't want. Once I have received your exchange, I will refund your purchase price (excluding shipping charges applied) with no restocking fees.

CANCELLATIONS

1 / A cancellation must be requested under 4 hours after purchase. The reimbursement will be made immediately. After this deadline, no cancellation request will be accepted. 
2 / Be aware that some credit card companies allow up to 10 business days to issue a refund once it has been done, which is not under my control.

DAMAGED ITEMS

1 / If your item arrives in damaged packaging, please do not accept delivery from the post agent. 
2 / If your package arrived damaged in the mailbox, please contact us and we send a photo within 24 hours of delivery. In most cases (for purchases in Metropolitan France), a return label will be emailed and a replacement item will be sent as soon as the defective item is shipped. I cannot provide a return label for international customers, so please be aware that proof of shipment will need to be provided before a new item is dispatched.

 NOTES

Due to variations in the supply lots, colors may vary slightly from order to order. All lengths and sizes shown are approximate and may vary slightly, as these are the hand-made and hand-wired parts. The images depicted on the website are often enlarged to show details and may be subject to photographic distortion. Please pay attention to the size descriptions! Individual monitor settings can change the colors shown. Natural elements such as feathers, freshwater cultured pearls and seashells vary from room to room due to the nature of natural things.